Terms & Conditions

1. Introduction and Agreement

Welcome to super5. These Terms & Conditions (the "Terms") constitute a legally binding agreement between you (the "User", "Player", or "you") and super5 (the "Company", "Platform", "we", "us", or "our"), governing your access to and use of all services provided through the super5 website located at https://super5.cam (the "Website") and related mobile applications (collectively, the "Services").

By registering an account, accessing the Website, depositing funds, placing bets, playing games, or otherwise using any super5 Services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. If you do not agree to these Terms, you must not use our Services and should immediately cease all access to the Website.

super5 reserves the right to modify, amend, or update these Terms at any time without prior notice. Such changes will become effective immediately upon posting to the Website. Your continued use of our Services after any modifications constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any updates.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal gaming account registered by a User on the super5 platform, containing personal information, transaction history, gaming activity, and account balance.
• "Balance" means the total funds available in your Account, including deposited funds, winnings, and active bonuses, expressed in Indonesian Rupiah (IDR).
• "Bet" means a wager placed by a User on any sporting event, casino game, lottery draw, or other gaming activity offered through super5 Services.
• "Bonus" means any promotional offer, free bet, cashback, reload bonus, or other incentive provided by super5 to Users, subject to specific terms and wagering requirements.
• "KYC" (Know Your Customer) means the identity verification process requiring Users to submit valid government-issued identification documents to confirm identity, age, and residency.
• "Services" means all gaming products, sports betting markets, live casino games, slot games, togel (lottery) draws, sabung ayam (cockfighting), and other entertainment offerings provided by super5.
• "Wagering Requirement" means the number of times a User must wager a bonus amount before it becomes eligible for withdrawal, expressed as a multiplier (e.g., "30x bonus").

3. Eligibility and Account Registration

3.1 Age and Residency Requirements

To register an Account and use super5 Services, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is higher.
• You must be a legal resident of Indonesia and physically located within Indonesian territory when accessing super5 Services.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be included on any self-exclusion list or banned persons registry maintained by super5 or third-party responsible gaming organizations.
• You must have the legal capacity to enter into binding contracts under applicable Indonesian law.

super5 reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation within 30 days of a request will result in Account suspension and potential forfeiture of funds.

3.2 Account Registration Process

When registering an Account with super5, you agree to:

• Provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and phone number.
• Maintain and promptly update your Account information to ensure it remains accurate and complete.
• Register only one Account per person. Creating multiple Accounts (also known as "multi-accounting") is strictly prohibited and will result in closure of all Accounts and forfeiture of all balances.
• Keep your login credentials (username and password) strictly confidential and not share them with any third party.
• Notify super5 immediately if you suspect unauthorized access to your Account.
• Accept full responsibility for all activities conducted through your Account, whether authorized by you or not.

3.3 Prohibited Users

The following categories of individuals are prohibited from registering or using super5 Services:

• Individuals under 21 years of age.
• Employees, directors, officers, contractors, or immediate family members of super5 or its affiliated companies.
• Individuals residing in jurisdictions where online gambling is illegal.
• Individuals who have previously been banned or self-excluded from super5 or any affiliated gaming platform.
• Individuals acting on behalf of third parties or professional betting syndicates without prior written authorization from super5.

4. Deposits and Payment Methods

4.1 Supported Payment Methods

super5 supports the following payment methods for Indonesian players:

• Bank Transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, Bank Danamon, and BSI (Bank Syariah Indonesia).
• E-Wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

All deposits and withdrawals must be made using payment methods registered in your own name. Third-party deposits (deposits made from accounts not belonging to the Account holder) are strictly prohibited and will be returned, minus any applicable processing fees.

4.2 Deposit Limits and Processing

• Minimum deposit: Rp 50,000 per transaction.
• Maximum deposit: Rp 50,000,000 per transaction (higher limits available for VIP players).
• Deposits are processed instantly and credited to your Account balance within seconds of confirmation.
• super5 does not charge fees for deposits. However, your bank or e-wallet provider may charge transaction fees.
• You may set voluntary deposit limits through your Account settings as part of our Responsible Gaming commitment.

5. Withdrawals and Account Verification

5.1 Withdrawal Requirements

• Minimum withdrawal: Rp 100,000 per transaction.
• Maximum withdrawal: Rp 100,000,000 per transaction (higher limits available for VIP players).
• Withdrawals are processed to the same payment method used for deposit unless otherwise approved by super5.
• All bonus wagering requirements must be completed before bonus funds become eligible for withdrawal.
• Standard withdrawal processing time is 5-15 minutes during business hours (08:00 - 22:00 WIB), and up to 2 hours during off-peak periods or for enhanced security reviews.

5.2 KYC Verification Process

Before your first withdrawal, super5 requires completion of the KYC (Know Your Customer) verification process. You must submit:

• A clear, legible copy of your Indonesian National Identity Card (KTP) or valid passport showing your full name, date of birth, photo, and signature.
• A recent utility bill, bank statement, or government-issued document confirming your residential address (dated within the last 3 months).
• A selfie photograph holding your identity document next to your face (to prevent identity theft).

KYC verification is typically completed within 1 hour during business hours and up to 24 hours during weekends or holidays. Withdrawals are temporarily suspended until verification is successfully completed.

5.3 Withdrawal Restrictions

super5 reserves the right to delay or decline withdrawal requests in the following circumstances:

• The Account has not completed KYC verification.
• The withdrawal request violates anti-money laundering policies (e.g., insufficient wagering of deposited funds).
• The Account is under investigation for suspected fraud, bonus abuse, or Terms violations.
• The payment method details provided are invalid or cannot be verified.
• Outstanding bonuses with active wagering requirements remain on the Account.

6. Bonuses and Promotions

6.1 General Bonus Terms

super5 offers various bonuses and promotions including welcome bonuses, deposit bonuses, reload bonuses, cashback offers, and VIP rewards. All bonuses are subject to the following general terms:

• Bonuses are granted at super5's sole discretion and may be modified, suspended, or withdrawn at any time without prior notice.
• Each bonus is subject to specific wagering requirements (typically 20x to 30x the bonus amount) that must be completed before the bonus and any winnings derived from it become withdrawable.
• Maximum bet per round while clearing a bonus is Rp 50,000. Exceeding this limit may void the bonus and related winnings.
• Not all games contribute equally to wagering requirements. Typical contribution rates: Slots 100%, Table Games 10-20%, Live Casino 10%, some games excluded.
• Bonuses must be used within their validity period (typically 7 to 30 days from activation). Expired bonuses and associated winnings are forfeited.
• Only one active bonus per Account at any given time. Claiming a new bonus forfeits any remaining balance from a previous bonus.
• Bonuses are intended for recreational players. Bonus abuse, including systematic low-margin betting, hedging, and pattern play designed solely to clear wagering requirements, will result in bonus cancellation and potential Account closure.

6.2 Welcome Bonus Example

New players registering an Account at super5 are eligible for a 100% Welcome Bonus up to Rp 1,000,000 on their first deposit. Terms include:

• Minimum qualifying deposit: Rp 100,000
• Wagering requirement: 30x the bonus amount
• Validity period: 30 days from bonus activation
• Eligible games: All slots, selected table games (check promotion page for details)

7. Betting Rules and Game Integrity

7.1 Sports Betting Rules

When placing bets on sports events including football, basketball, tennis, and other sporting competitions through super5's bandar bola (sportsbook) platform:

• All bets are accepted based on the odds displayed at the time of bet placement. Odds may change prior to bet acceptance, and you are responsible for reviewing bet confirmation before submission.
• Bets on live events (in-play betting) are subject to a short delay for odds calculation. Bets placed after a significant event (goal, point, wicket) may be voided.
• Mix parlay (accumulator) bets require all selections to win for the bet to be successful. If one or more selections are voided, the parlay odds are recalculated based on remaining selections.
• Voor bola (Asian Handicap) bets follow standard Asian Handicap rules. Quarter-goal handicaps (e.g., -0.25, -0.75) may result in half-win or half-loss outcomes.
• Bets on abandoned or postponed matches are void unless the match is rescheduled and completed within 48 hours of the original start time.
• Settlement of bets is based on official results as determined by the relevant sports governing body. super5's decision on bet settlement is final.

7.2 Casino and Slot Game Rules

• All casino games (slots, blackjack, roulette, baccarat, etc.) use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes.
• Live casino games are streamed from professional studios with real dealers. Video quality may vary based on your internet connection.
• Return to Player (RTP) percentages are displayed on each game's information page. RTP is a long-term statistical average, not a guarantee of individual session results.
• In the event of a malfunction, all bets and payouts are void. super5 will restore your Account balance to its state immediately prior to the malfunction.

7.3 Togel (Lottery) Rules

super5 offers togel (numbers lottery) betting on daily draws from Singapore (Togel SGP), Hongkong (Togel HK), Sydney (Togel SDY), and Macau markets:

• Bets must be placed before the official draw closing time as displayed on the Website. Late bets are void.
• Results are determined by the official draw conducted by the respective lottery authority. super5 does not conduct or influence the draws.
• Bet types include 4D (four digits), 3D (three digits), 2D (two digits), Colok Bebas (free position), Colok Jitu (exact position), Tengah Tepi (middle/edge), and Shio (Chinese zodiac).
• Payout odds are displayed at the time of bet placement and are guaranteed regardless of subsequent odds changes.

8. Prohibited Activities and Account Suspension

8.1 Prohibited Conduct

The following activities are strictly prohibited and constitute material breaches of these Terms:

• Multi-Accounting: Creating or operating more than one Account per person.
• Bonus Abuse: Systematic exploitation of bonuses through low-margin betting, hedging, or other strategies designed solely to extract bonus value without genuine gaming activity.
• Collusion: Coordinating with other players to gain unfair advantage, particularly in poker or other player-vs-player games.
• Use of Bots or Software: Employing automated software, bots, scripts, or other tools to place bets or play games.
• Fraudulent Activity: Using stolen credit cards, making chargebacks after successful deposits, providing false identity documents, or engaging in any form of payment fraud.
• Game Exploitation: Exploiting software bugs, glitches, or errors to gain unfair advantage.
• Money Laundering: Using super5 Services to launder proceeds of criminal activity.

8.2 Consequences of Violation

If super5 determines that you have engaged in any prohibited activity or violated these Terms, we reserve the right to:

• Immediately suspend or permanently close your Account without prior notice.
• Void all pending bets and cancel all active bonuses.
• Forfeit your entire Account balance, including deposits and winnings.
• Report suspected criminal activity to relevant law enforcement authorities.
• Take legal action to recover damages incurred by super5 as a result of your violations.

9. Responsible Gaming

super5 is committed to promoting responsible gaming and protecting vulnerable players. We provide comprehensive tools to help you maintain control over your gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your Account settings.
• Loss Limits: Set maximum loss amounts per day, week, or month.
• Session Time Limits: Configure automatic logout after a specified duration.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing super5 Services for periods ranging from 24 hours to permanent closure.
• Reality Check: Receive pop-up reminders showing your session duration and net win/loss at regular intervals.

If you believe your gaming activity is becoming problematic, please contact our support team immediately at [email protected] or visit our Responsible Gaming page for additional resources and guidance.

10. Limitation of Liability

super5 provides Services on an "as is" and "as available" basis. To the fullest extent permitted by law:

• super5 makes no warranties or representations regarding the accuracy, reliability, or availability of the Services.
• super5 is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Services.
• super5 is not responsible for errors, interruptions, delays, or failures caused by internet connectivity issues, server maintenance, force majeure events, or third-party service providers.
• Your maximum recoverable damages from super5 shall not exceed the amount of funds you deposited into your Account during the 90 days immediately preceding the claim.

11. Dispute Resolution and Governing Law

These Terms are governed by and construed in accordance with the laws applicable to online gaming operations serving Indonesian residents. Any disputes arising from these Terms or your use of super5 Services shall be resolved through the following process:

1. Internal Complaint: First, contact our customer support team at [email protected] with a detailed description of your complaint. We will investigate and respond within 5 business days.
2. Escalation: If the initial response is unsatisfactory, you may escalate the matter by requesting senior management review.
3. Arbitration: If internal resolution fails, the dispute shall be submitted to binding arbitration under the rules of a mutually agreed arbitration body.

12. Contact Information

For questions, concerns, or support regarding these Terms & Conditions or your Account, please contact super5 through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the Website
• WhatsApp: +62 812 3456 7890 (08:00 - 22:00 WIB)

Thank you for choosing super5. We are committed to providing you with a safe, fair, and enjoyable gaming experience.